Logic Apps Custom Connector: error when uploading connector icon

Question

Logic Apps Custom Connector: error when uploading connector icon

Jaya, Alex (V.) 0

I have created a custom connector and I'm able to make changes and save them. However, whenever I upload the connector icon, it gets properly displayed but saving the connector takes a while and returns "The gateway did not receive a response from 'Microsoft.Web' within the specified time period."

I have the same issue and my jpg file size is 53,248 bytes. Any suggestions?

VenkateshDodda-MSFT 25,251 Reputation points Microsoft Employee Moderator

2023-10-27T07:32:52.46+00:00

@Jaya, Alex (V.) Thanks for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

Could you please share information like last four digits of subscription id, logic app, connector name, operation id or correlation Id and time stamp(UTC) also if any documentation steps you are following to check and assist you further on this.
Jaya, Alex (V.) 0 Reputation points

2023-10-27T12:57:22.6466667+00:00

SubID: 2560

Custom Connector name: EIdM-SendMail-Connector

Logic App: EIdM-SendEmail-LogicApp

There isn't any documentation to follow. I'm simply trying to upload an icon for my logic app custom connector
VenkateshDodda-MSFT 25,251 Reputation points Microsoft Employee Moderator

2023-10-30T06:00:56.1133333+00:00

@Jaya, Alex (V.) Thanks for sharing the requested details. I have reviewed the backend logs of this custom connector for past 3days, and I did not find any failure operation. Could you please confirm is the issue still ongoing? If the issue still persists could please help us with the correlation id or operation id and also the timestamp of the failure opeartion.
Jaya, Alex (V.) 0 Reputation points

2023-10-30T13:07:30.8133333+00:00

@VenkateshDodda-MSFT I have not tried over the weekend. The last attempt was on Thursday 10/26/2023.

I just attempted to upload the icon for my custom connector and this is the image of the error message.
VenkateshDodda-MSFT 25,251 Reputation points Microsoft Employee Moderator

2023-10-31T12:48:00.4+00:00

@Jaya, Alex (V.) Thanks for sharing more information.
This would need one on one offline support, for deeper investigations and might need to engage product team as well and I will suggest you to open a support ticket.

In case if you don't have the support plan then please send an email with your SubscriptionID and link to this thread to AzCommunity@microsoft.com with subject line as "ATTN: Venkatesh" so I can enable one-time free support on your subscription to assist you further.