Outlook (M365) stuck on Can't connect

Question

Hi team,

Recently we've had issues in my organization where a few newly bought devices and deployed via AutoPilot could not use Office 365 apps properly. This is issue was by enlarge fixed by an issue with our Compliance settings.

Now though two of these devices can open Outlook, but is stuck on Can't connect (to server).

I've tried all the easy access tricks to try and solve this.

Including deleting and recreating profile (often gives problems in relaunching Outlook), confirming authentication to Exchange with MS testconnectivity aswell as using SARA to try and troubleshoot and fix the issue. Everything have failed up until this point and I'm out of ideas of what to do or try next.

Any suggestions for where I can find a lead to what could be causing this issue?

Answer 1

Hi @Christian W ,

Thanks for your feedback above which shared more information and glad to know that your issue is resolved now! Since our forum has the policy that The question author cannot accept their own answer. They can only accept answers by others, and according to the scenario introduced here: Answering your own questions on Microsoft Q&A

I would make a brief summary of this post so that other forum members could easily find useful information here:

[Activating lagged copies - Summary]

Issue Symptom:

Outlook (M365) stuck on Can't connect.

Solution:

Update the device and restart.

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You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!