Issue while migrating VM GCP to Azure cloud "error_name":"ASRMobilityServiceKernelNotSupported"

Question

I was doing the GCP VM migration to Azure cloud and While installing Mobility Service to Linux Machine getting the following errors.

"Errors":
        [
                {
                        "error_name":"ASRMobilityServiceKernelNotSupported",
                        "error_params":{"KernelVersion":"6.5.7-060507-generic"},
                        "default_message":"This version of mobility service doesn't support the operating system kernel version (6.5.7-060507-generic) running on the source machine. Please refer the list of operating systems supported by Azure Site Recovery : https://aka.ms/asr-os-support"
                },
                {
                        "error_name":"ASRMobilityServiceBootDiskNotFound",
                        "error_params":{},
                        "default_message":"The boot disk is not available. Create a bootable partition."
                },
                {
                        "error_name":"ASRMobilityServiceUnsupportedRootFileSystem",
                        "error_params":{"SupportedRootFileSystems":"ext3,ext4,xfs,btrfs","RootFileSystem":""},
                        "default_message":"The supported file-systems for root file-system are ext3,ext4,xfs,btrfs and the current root file-system is "
                }
        ]

I follow this https://learn.microsoft.com/en-us/azure/migrate/tutorial-migrate-gcp-virtual-machines for migration

Anyone can will be great help

thanks in advance

Answer 1

Hello @arun singh bhati Thank you for reaching out to us on Microsoft Q&A platform and sorry for the inconvenience this must have cause you!

The error message "ASRMobilityServiceKernelNotSupported" indicates that the version of the Mobility service installed on the source machine does not support the kernel version of the operating system.

The Mobility service is responsible for replicating data from the source machine to the target machine during a migration or disaster recovery scenario. To ensure that the replication process works correctly, the Mobility service must be compatible with the operating system and kernel version of the source machine.

To resolve this issue, you can try upgrading the Mobility service to a version that supports the kernel version of the operating system. You can check the Azure Site Recovery documentation to find the supported versions of the Mobility service for your operating system and kernel version.

Azure Migrate documentation: https://learn.microsoft.com/en-us/azure/site-recovery/replication-appliance-support-matrix

If there is no compatible version of the Mobility service available for your operating system and kernel version, you may need to upgrade the operating system.

Additionally, you can check if the required ports are open on the source machine and the target Azure environment. The Mobility service requires certain ports to be open for communication between the source and target machines. You can refer to the Azure Site Recovery documentation for the list of required ports.

If the issue persists, you can contact Azure support for further assistance.

Hope this helps!