wireless mouse stopped working after realtek-extension windows update of 10-27-2023

Nedra Larry 5 Reputation points

Windows update of Realtek-extension 9.21.3690.554 installed on my laptop 10-27-2023. After that, my wireless mouse stopped working. I've done all the troubleshooting suggestions. And even tried installing a 2nd wireless mouse, but nothing works now for a wireless mouse. It operates with the USB connection thumbdrive- not bluetooth. Now I'm left with the stupid touchpad, which I dispise. HOW can I get the use of my perfectly good wireless mouse again? This is upsetting! An update should not block the use of my preferred method on my own laptop! HELP.

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
1,566 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,642 questions
Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
998 questions
0 comments No comments
{count} vote

1 answer

Sort by: Most helpful
  1. AllenLiu-MSFT 41,916 Reputation points Microsoft Vendor

    Hi, @Nedra Larry

    Thank you for posting in Microsoft Q&A forum.

    One possible workaround is to try rolling back the update to a previous version. To do this, go to Settings > Update & Security > Windows Update > View update history > Uninstall updates. Find the Realtek-extension update and select Uninstall.

    Another workaround is to try updating the drivers for your wireless mouse. You can do this by going to Device Manager, finding your mouse under Mice and other pointing devices, right-clicking on it, and selecting Update driver.

    If these workarounds do not solve the issue, you may need to contact Microsoft support for further assistance.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

    1 person found this answer helpful.
    0 comments No comments