wireless mouse stopped working after realtek-extension windows update of 10-27-2023

Nedra Larry 5 Reputation points
2023-10-28T02:15:03.84+00:00

Windows update of Realtek-extension 9.21.3690.554 installed on my laptop 10-27-2023. After that, my wireless mouse stopped working. I've done all the troubleshooting suggestions. And even tried installing a 2nd wireless mouse, but nothing works now for a wireless mouse. It operates with the USB connection thumbdrive- not bluetooth. Now I'm left with the stupid touchpad, which I dispise. HOW can I get the use of my perfectly good wireless mouse again? This is upsetting! An update should not block the use of my preferred method on my own laptop! HELP.

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  1. AllenLiu-MSFT 41,916 Reputation points Microsoft Vendor
    2023-10-30T06:19:00.6933333+00:00

    Hi, @Nedra Larry

    Thank you for posting in Microsoft Q&A forum.

    One possible workaround is to try rolling back the update to a previous version. To do this, go to Settings > Update & Security > Windows Update > View update history > Uninstall updates. Find the Realtek-extension update and select Uninstall.

    Another workaround is to try updating the drivers for your wireless mouse. You can do this by going to Device Manager, finding your mouse under Mice and other pointing devices, right-clicking on it, and selecting Update driver.

    If these workarounds do not solve the issue, you may need to contact Microsoft support for further assistance.


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