Won't charge

Peter Mertens 0 Reputation points

My computer stopped charging. When it died it wouldn't charge I got a new charger but it still didn't work. How can I fix this?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Dave Patrick 426.4K Reputation points MVP

    Sounds like the battery, wiring or some other type of hardware failure.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

  2. S.Sengupta 16,571 Reputation points MVP

    Other things to be checked:

    *Check the Power Supply.

    *If your laptop uses a detachable charging cable, make sure it's in good condition. Try using a different cable to see if that resolves the issue.

    *Examine the charging port on your laptop. Use compressed air to clean it gently if needed.

    *Outdated or corrupted battery and power-related drivers can sometimes cause charging issues. Update your laptop's drivers through the manufacturer's website.

    *Check your laptop's battery status indicator lights. They can provide information on the battery's current state. If your laptop's battery is old, it may need to be replaced.

    *Occasionally, software can interfere with charging. Try booting your laptop in Clean Boot State or, Safe Mode to see if it charges. If it does, this might indicate a software issue.

    Related Microsoft reference article:

    Surface battery won’t charge or Surface won’t run on battery

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