The mouse is not visible on Bluetooth, but the red light is on

sarvar xayrullaev 0 Reputation points
2023-10-30T10:21:47.3333333+00:00

My wireless mouse is not working, the red light is on but it doesn't show up on bluetooth, the wireless mouse has a small USB I plugged it in but it doesn't work.

i updated all drivers, mouse driver and bluetooth.

Windows 11, Last Updated

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Wesley Li 5,800 Reputation points
    2024-01-31T07:13:22.5966667+00:00

    Hello If it is the first time to use the mouse with windows 11, we may need to ensure it is compatible with Windows 11. If it worked before but it no longer worked, we need to verify whether the mouse was corrupted. Put it on another machine could be a efficient way to verify this.

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