You can try posting your question in the dedicated forum here:
Microsoft Certification - Exam Renewals: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_cert-mcp_recert
However, I'm not sure what can be done to help you - if you have failed the renewal based on the criteria provided, you'll just need to retake until you reach a pass mark for the renewal.
Hope this helps,
- If the reply was helpful please upvote and/or accept as answer as this helps others in the community with similar questions. Thanks!