Hi
You can try posting your question in the dedicated forum here:
Microsoft Certification - Exam Renewals: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_cert-mcp_recert
However, I'm not sure what can be done to help you - if you have failed the renewal based on the criteria provided, you'll just need to retake until you reach a pass mark for the renewal.
Hope this helps,
Thanks
Michael Durkan
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