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Hi there,
There are many users got the problem about the Microsoft Outlook shutdown suddenly and ask top open in Safe Mode. May I know if any similar case you are facing to?
Thanks
Alex
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Hi @Alex Chung
I have faced the same issue previously with the users I had supported. What I found in common was the add in they were using causing outlook to crash hence the safe mode prompt. Safe mode starts the application without all the additional plugins etc. You may want to see what they all have in common.
Hi @Terae E , Thanks for your reply. I'd already unchecked all plugins, but seems the issue still not fixed. This is wired.
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Hi @Alex Chung ,
Welcome to our forum!
Is everything Ok in safe mode?
What's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
In addition, i notice that your Outlook shutdown suddenly, have you done any specific operations before that?
According to your description, i notice that you have tried disabling add-ins, it's suggested that you could try other steps mentioned in this article:
Outlook not responding, stuck at "Processing," stopped working, or freezes
Hope to help you!
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Hi Christy,
Thank you for your feedback.
We are using the Microsoft 365 MSO (Version 2310 Build 16.0.16924.20054) 64-bit, we are using the same version.
I already asked user and try the solution with the link you shared to me, however, this is the same.
I was asking my user to open it in Safe Mode, but still got the same issue. I realise that there is one software called Grammarly CPU usage is quite high, and I am asking them to close it and let the Outlook turn on and use, see if any similar case.
Thanks
Alex
Hi @Alex Chung ,
I realise that there is one software called Grammarly CPU usage is quite high, and I am asking them to close it and let the Outlook turn on and use, see if any similar case.
It has been a while and I am writing to see how things are going on with this issue. If you have any further updates on this issue, please feel free to post back.