Outlook shutdown suddenly and ask open in Safe Mode

Alex Chung 0 Reputation points

Hi there,

There are many users got the problem about the Microsoft Outlook shutdown suddenly and ask top open in Safe Mode. May I know if any similar case you are facing to?



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  1. Terae E 75 Reputation points

    Hi @Alex Chung

    I have faced the same issue previously with the users I had supported. What I found in common was the add in they were using causing outlook to crash hence the safe mode prompt. Safe mode starts the application without all the additional plugins etc. You may want to see what they all have in common.

  2. ChristyZhang-MSFT 16,981 Reputation points Microsoft Vendor

    Hi @Alex Chung ,

    Welcome to our forum!

    Is everything Ok in safe mode?

    What's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.

    In addition, i notice that your Outlook shutdown suddenly, have you done any specific operations before that?

    According to your description, i notice that you have tried disabling add-ins, it's suggested that you could try other steps mentioned in this article:

    Outlook not responding, stuck at "Processing," stopped working, or freezes

    Hope to help you!

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