how to setup a busy tone when having an active call/meeting

Bradler, Stefan 0 Reputation points

in WebEx it was a setup, which needs to be done by our admninistration - asking for the same related to MS Teams, I got no solution until now ...

Is it possible to maintain it by myself? Where?

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  1. LiweiTian-MSFT 15,675 Reputation points Microsoft Vendor

    Hi @Bradler, Stefan

    You can contact your administrator to enable Busy on busy during calls for you in the Calling policies in the Teams admin center.

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    Busy on busy during calls (also called "busy options") lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. New or incoming calls can be rejected with a busy signal or can be routed accordingly to the user's unanswered settings. Regardless of how their busy options are configured, users in a call or conference or those with a call on hold are not prevented from initiating new calls or conferences. This setting is set to Off by default. This setting does not apply to incoming group call or meeting join request.

    • Off No busy option is enabled and new or incoming calls can still go to the user while the user is already in a call.
    • On New or incoming calls will be rejected with a busy signal.
    • Use unanswered settings The user's unanswered settings will be used, such as routing to voicemail or forwarding to another user.
    • Let users decide Users can determine their busy options choice from call settings in the Teams app.

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