Sucessfull installation of Arc-enabled server and WAC extension but no WAC-LogIn to any ARC-server possible

Rudolf Dietz 20 Reputation points

I did install the ARC agent on a few onprem Server2022 machines (virtual server on a VMware host) and in addition on one physical Server2022. All these hybrid servers are member servers of my AD DS. There has been no local WAC installation running on any of these machines before enabling them to act as ARC-enabled servers. All installation steps described in document

have been executed without any shown errors. I am using the new ARC icon appearing since recent in the taskbar of each Server2022 for starting up the Azure Arc Setup procedure. For network connectivity I did select : Public endpoint

All servers did show at the end a well connected state like shown in the following screenshot:

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Next step : Installing the WAC extension to the Arc-enabled servers clicking on WAC (Preview ) button in the Azure Arc pane. As for the configuration of the WAC listening port I did stay with port 6516.

After approx. 10 minutes the WAC setup terminates with the following message:

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I did check the status of service ServerManagementGateway, it was active on all servers.
I did run through all recommended test steps of the linked Troubleshoot connection documentation, but there was no negative result at any of test steps.

Then I tried to open WAC directly on the ARC-enabled server: https://localhost:6516

WAC starting page comes up but stays there like a frozen app. Maybe this no bug, because a Azure Arc-connected server with installed WAC extension should no longer be used anymore like a classic locally installed WAC tool for managing local onprem servers.

Has anybody an idea what the root cause could be of this connection issue ?

What can I do else to catch and fix my problem ?

Azure Arc
Azure Arc
A Microsoft cloud service that enables deployment of Azure services across hybrid and multicloud environments.
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Accepted answer
  1. Prasidh Arora 75 Reputation points Microsoft Employee

    Unfortunately, Germany West Central is not supported right now. I'll update the docs to support this. I'll also work to ensure that the Portal UX reflects this, sorry for the inconvenience! These are the list of supported regions: Australia East
    Brazil South
    Canada Central
    Canada East
    Central India
    Central US
    East Asia
    East US
    East US 2
    France Central
    Japan East
    Korea Central
    North Central US
    North Europe
    Norway East
    South Africa North
    South Central US
    Southeast Asia
    Sweden Central
    Switzerland North
    UAE North
    UK South
    UK West
    West Central US
    West Europe
    West US
    West US 2
    West US 3

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  1. Prasidh Arora 75 Reputation points Microsoft Employee

    Hey, what region is your Arc-enabled server running in? There are still a couple of regions that WAC doesn't support (that result in this error), and we are working to close that gap ASAP.

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  2. Rudolf Dietz 20 Reputation points

    Arc-enabled servers are working in region Germany.

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