Azure AADSTS16000 error

Necrosis 20 Reputation points

I can't use Azure, because everywhere I go, I get this error

  "sessionId": "5bc0d9b9b37f442a9a3655f23313cfa7",
  "errors": [
      "errorMessage": "interaction_required: AADSTS16000: User account '{EmailHidden}' from identity provider '' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: a41a5d12-4e9f-47a7-bdeb-dcfe6ecb2e00 Correlation ID: b36ee0fb-4fa8-440d-8b8f-0bb75b51bb36 Timestamp: 2023-10-31 22:19:52Z",
      "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
      "scopes": [

I can't even write a ticket lol
User's image

If I go the settings, I got this:User's image

And if I go to AD I got this:
User's image

Tried many things, logout from every user, different browser, incognito window, but nothing helps.
Fun fact: I created a new account, and I get the same error.
Any tips? I haven't been able to get on with my work for days

Microsoft Authenticator
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A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Active Directory
A set of directory-based technologies included in Windows Server.
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Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. Shweta Mathur 22,651 Reputation points Microsoft Employee

    Hi @Necrosis ,

    Please refer to identify the issue and resolution required to resolve the issue.

    Hope this will help.



    Please remember to "Accept Answer" if answer helped you.

1 additional answer

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  1. shiva patpi 12,321 Reputation points Microsoft Employee


    Take a look at the similar issue and couple of suggestions mentioned in the below thread:

    Read out the last suggestion from JamesTran-MSFT