Azure AADSTS16000 error

Question

I can't use Azure, because everywhere I go, I get this error

{
  "sessionId": "5bc0d9b9b37f442a9a3655f23313cfa7",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: a41a5d12-4e9f-47a7-bdeb-dcfe6ecb2e00 Correlation ID: b36ee0fb-4fa8-440d-8b8f-0bb75b51bb36 Timestamp: 2023-10-31 22:19:52Z",
      "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
      "scopes": [
        "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"
      ]
    }
  ]
}

I can't even write a ticket lol

If I go the settings, I got this:

And if I go to AD I got this:

Tried many things, logout from every user, different browser, incognito window, but nothing helps.
Fun fact: I created a new account, and I get the same error.
Any tips? I haven't been able to get on with my work for days

Answer 1

Hi @Necrosis ,

Please refer https://learn.microsoft.com/en-us/answers/questions/1377925/issue-while-logging-in-to-azure-entra-portal-aadst to identify the issue and resolution required to resolve the issue.

Hope this will help.

Thanks,

Shweta

---

Please remember to "Accept Answer" if answer helped you.

Answer 2

This happens when you don't have a Subscription, which in turn means you don't belong to a tenant and have no Default directory. A tenent belongs to Microsoft Entra ID which holds user accounts, groups and access tokens!

So create/renew a Subscription.

I experienced this when I created a new Azure account and solved it after I created a Subscription (Pay-As-You-Go).

Point to note:

-An account without a Subscription would display ONLY the usrname or login email at the top right corner without a directory name (tenant, eg "DEFAULT DIRECTORY") beneath. So if you experience this, then you need to create a subscription or tenant, whichever may be the case.

Answer 3

@Necrosis

Take a look at the similar issue and couple of suggestions mentioned in the below thread:

https://learn.microsoft.com/en-us/answers/questions/1054784/error-in-azure-portal

Read out the last suggestion from JamesTran-MSFT

Regards,

Shiva.