Help Logging in

Question

When I try to log in to my Microsoft account for Office 365. It tells me to "Approve sign in request"

I try to set up authenticator app on my phone and have not been successful. It just a loop i cannot get through.

When i select "i cannot use my authenticator app" it takes me to select "approve a request on my microsoft authenticator app" or use a verification code. (this i do not understand as both are the SAME option)

Answer 1

Then you can reach out to 365 global customer service here.
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

--please don't forget to close up the thread here by marking answer if the reply is helpful--

Answer 2

Sounds like you'll need the account admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

If you are the admin then you can reach out to 365 global customer service here.
https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

--please don't forget to close up the thread here by marking answer if the reply is helpful--