I bought a new PC and games crash to desktop very frequently, after multiple unsuccessful attempts of playing the game I start getting BSOD errors, please help?
Specs: (1 week old PC and having issues since Day 1)
Processor- AMD Ryzen 5 7600x
Motherboard-MSI MPG B650 EDGE WIFI
RAM- 32GB CORSAIR DOMINATOR PLATINUM RGB BLACK 16GB X 2 5600MHZ DDR5
SSD- SSD 1TB GEN 4 M.2 NVME ADATA XPG S70 Blade (Read/Write speeds upto 7400/6800MBps)
HDD- INT HDD 1TB WD SATA
CPU Cooler- Deepcool AIO LS520 SE A-RGB Black 240mm Liquid Cooler
Graphics- MSI GEFORCE RTX 4060 TI GAMING X TRIO 8GB GDDR6
Power supply-EVGA Supernova 850GT 850 Watt 80+ Gold Fully Modular Power Supply
Monitor- Benq EX270M
Background of the issue-
I basically bought the same PC as my friend from the same store because he had done some research and gave me good reviews about it as well. Anyway long story short, whenever I try to play games like Valorant, Dota 2 or CS 2, the games crash to desktop after 5-20 mins. After multiple attempts of trying to run the games and crashing I start getting BSODs as well. Most commonly the errors say: “SYSTEM_SERVICE_EXCEPTION what failed- win32kbase.sys or KERNEL_DATA_INPAGE_ERROR what failed- nvlddmkm.sys or Stop Code: MEMORY MANAGEMENT. I tried a lot of hit and trial solutions I came across like MemTest86, windows memory diagnostics, chkdsk, updating drivers but nothing helped. I sent it back to get it checked to the store but they said everything is fine and they even ran the same games for a couple of hours without any crash. They performed the GPU and RAM tests and no hardware issues were identified. I then gave the pc to my friend (who has the same PC as me with the only difference being his RAM is 6000MHZ) and asked him to try it too and he didn’t face any issue either. I explored more and found out that voltage or earthing can be a cause too. I got those fixed as well and even bought a voltage regulating UPS. I feel so disheartened and I just don’t understand what is wrong and why only I am facing these issues at my home. I tried using different mouse, keyboard, headphones, power outlets but still facing the same issue. Please let me know if I can provide any other information to you which might help you understand the root cause.
Here are the dump files of the crash:
https://www.mediafire.com/file/gs0hvqg41orzdwk/Minidump.zip/file
I also checked Reliability Monitor and here are details about few of the crashes that I have faced:
1-
Faulting application name: NVDisplay.Container.exe, version: 1.39.3323.1171, time stamp: 0x64e85748
Faulting module name: nvxdsyncplugin.dll, version: 8.17.15.4601, time stamp: 0x653accbc
Exception code: 0xc0000005
Fault offset: 0x0000000000095e85
Faulting process id: 0x0x2EF8
Faulting application start time: 0x0x1DA0D639BC4DB07
Faulting application path: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_42df78e1ec0db843\Display.NvContainer\NVDisplay.Container.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_42df78e1ec0db843\Display.NvContainer\plugins\Session\nvxdsyncplugin.dll
Report Id: 3543074a-d6d7-47be-aacb-b178fee64f70
Faulting package full name:
Faulting package-relative application ID:
2-
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0x0000000000000000, 0x0000000000000008, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: e46d668d-e6b1-489b-949e-30314ec59079.