Microsoft Teams Crashes

Question

Hello,

My Microsoft Teams crashes almost every day after 2-3 hours meetings.

I have already cleared Teams cache in Windows and i have the following fault in Event Viewer:

Faulting application name: Teams.exe, version: 1.6.0.28557, time stamp: 0x63f7d881

Faulting module name: KERNELBASE.dll, version: 10.0.19041.3570, time stamp: 0xda674bb7

Exception code: 0xe0000008

Fault offset: 0x000000000002cf19

Faulting process id: 0xca4

Faulting application start time: 0x01da0d819c342e4b

Faulting application path: %AppData%\Local\Microsoft\Teams\current\Teams.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 6c6c0a10-db14-4283-9061-e9d149b1fc2a

Faulting package full name:

Faulting package-relative application ID:

Thanks in advance

Answer 1

Hi @Nikos Tyrikos

Based on our research, there are several possible causes and solutions for this issue:

One common cause of the crash is the KERNELBASE.dll module, which is part of the Windows operating system. This may indicate that your Windows OS is corrupted or outdated. It is recommended that you update your Windows OS to the latest version and reinstall it if necessary. Next check your device drivers and make sure they are compatible and up to date. You can also create a new Windows user account and see if the problem still exists.

Another possible cause of the crash is the virtual memory usage. If your virtual memory is too low or too high, it may cause the exception code 0xe0000008. To fix this, you can try increase or decrease your virtual memory size according to your system specifications or clear your temporary files and cache to free up some space.

A third possible cause of the crash is the Teams cache or settings. If your Teams cache is corrupted or your settings are incompatible, it may cause the application to malfunction.

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