Getting Pay Per Incident support

Jesse Daubner 20 Reputation points

I have been trying to verify we're going about getting support in the correct way since the software assurance program has been discontinued. I need to get support for our on-prem servers, such as verification a server with a specific roll is functioning properly.

In this case I would need to create a Microsoft account, like with an name, go to the business support hub, pay the $500 and submit my ticket? It's been difficult verify this with a human being and it seems wild to me that we would need to create a whole new account rather than use our existing Azure accounts.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
11,115 questions
0 comments No comments
{count} votes

Accepted answer
  1. Dave Patrick 416.4K Reputation points MVP

    Yes, the steps you mentioned sound accurate.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

0 additional answers

Sort by: Most helpful