unable to login into Azure form recognizer studio

Question

I have access on this and using the same in azure potal and azure formrecognizer stuido, though logedin couple of time it is asking again for sign when click on settings or tried to create new project.

Answer 1

Hi Marada,
If you are facing issues with Azure Form Recognizer Studio where you are repeatedly prompted to sign in even after previously logging in, there are a few troubleshooting steps you can follow:

1. Use InPrivate or Incognito Mode:

Try opening the Azure Form Recognizer Studio in a private or incognito browsing session. This mode prevents the browser from using cached data and cookies.

2. Check Browser Extensions:

Some browser extensions or add-ons may interfere with Azure authentication. Disable any browser extensions that might be causing conflicts and try logging in again.

3. Verify Browser Compatibility:

Ensure that you are using a browser that is compatible with Azure services. Supported browsers often include Microsoft Edge, Google Chrome, and Mozilla Firefox.

4. Verify Azure AD Configuration:

If your organization is using Azure Active Directory for authentication, ensure that there are no issues with the Azure AD configuration. This might require checking with your IT or Azure administrators.

5. Network and Firewall Issues:

Ensure that there are no network or firewall issues preventing your browser from communicating with Azure services. Check for any network restrictions that might be affecting your ability to sign in.

6. Multi-Factor Authentication (MFA):

If your organization has Multi-Factor Authentication (MFA) enabled, make sure you complete the MFA process. This might involve receiving a one-time code on your mobile device or another verification method.

7. Azure Form Recognizer Service Status:

Check the Azure status page to see if there are any ongoing service outages or issues that might be affecting Form Recognizer Studio. Sometimes, service disruptions can lead to login problems.

8. Temporary Service Issue:

Sometimes, login issues can be related to temporary service disruptions or glitches. In such cases, waiting for some time and attempting to log in again might resolve the issue.

9. Contact Azure Support:

If the issue persists and none of the above solutions work, you may need to contact Azure support for assistance. They can provide specific guidance and help resolve any technical problems.

10. Clear Browser Cache and Cookies:

Clear your browser's cache and cookies, as sometimes cached data can interfere with the authentication process. After clearing, restart your browser and try logging in again.

Remember that Azure services and applications may evolve over time, and the user interface and login process could change. It's also a good practice to ensure that you are using the latest version of your browser and that your system and browser are up to date.