@muditbahedia
Thank you for posting in Microsoft Q&A forum.
From your description, your question is more trend towards to the servicenow direction.We believe that the support engineer of the servicenow may have more resource to help us with our issue.I suggest you to the servicenow community so that engineer of servicenow will help you solve this issue in a more efficient way. Thank you for your understanding.
To obtain the path of servicenow community,please take a look at the web site listed below:
https://community.servicenow.com/community
Thank you very much for your kind understanding.
Have a nice day!
If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.