Why can't I open previous versions of word files in SharePoint 2019?

Aditya Biswas 45 Reputation points


I am currently using SharePoint 2019.

In a document library I can create a TXT file and check the previous versions by going to version history and clicking on the specific version I want to see.

For the word files, I am using an Office Online Server. Now, when I create a word file and check the version history to try and go to the previous versions, it does not work. I keep clicking on them and nothing works.

Though I can see the previous versions by restoring them or downloading them to the pc. But it does not seem fruitful.

Is there any way to see the previous versions of word files just by clicking on them like it works with the txt files?

SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
2,061 questions
A family of Microsoft word processing software products for creating web, email, and print documents.
498 questions
Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
520 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Haoyan Xue_MSFT 14,531 Reputation points Microsoft Vendor

    Hi @Aditya Biswas ,

    It seems this is not a common issue per my test. However, we can work together to narrow down and resolve the situation. So, Please kindly provide more information below to let us work further.

    1.You could try to clear browser cache then restart it.

    2.Try to use a different browser or your browser's InPrivate mode to see if the same situation occurs.

    3.Are other users with permissions facing the same problem? View through another computer or account.

    4.Whether all SharePoint Libraries have the same problem? You could create a new SharePoint library with new word file to check.

    5.Check if the same issue occurs with other SharePoint site collections.

    Hope the information can help you. And if there have any unclear or misunderstanding, please feel free to post back and we’ll continue to help you all the time!

    Your understanding and patience will be highly appreciated! Hope you have a good day and keep safe!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.