[Azure Remote Rendering] Where can we find the maximum active session limit information on the official document?

KanadeSato-5351 21 Reputation points

We are using Azure Remote Rendering in our Unity application for HoloLens2 and facing the following error.

As the error message indicates, the error occurred when we tried to connect more than 8 HoloLenses to the same ARR account at the same time.

Azure.RequestFailedException: Could not create session - Exceeding the maximum active session limit of 8. Please refer to the Azure Remote Rendering documentation for more infomation.

Status: 400 (Bad Request)

at Azure.MixedReality.RemoteRendering.RemoteRenderingRestClient.CreateSessionAsync(Guid accountId, String sessionId, RenderingSessionOptions body, CancellationToken cancellationToken)    at Azure.MixedReality.RemoteRendering.RemoteRenderingClient.StartSessionAsync(String sessionId, RenderingSessionOptions options, CancellationToken cancellationToken)


Unity: 2021.3.5f1

Azure Remote Rendering SDK: Ver 1.1.0

Azure Remote Rendering Region: Japan East

Azure Remote Rendering Server size: Premium

Model to be rendered: Point cloud

And, we would like to know the followings:

  1. Where can we find the maximum active session limit information on the ARR official document?
    (I could not find the information about the maximum active session on the document.)
  2. Is it possible to allow more active sessions to connect if we request an ARR's quota increase?

It would be appreciated if we could get some answers to the above questions.

Azure Remote Rendering
Azure Remote Rendering
An Azure service that renders high-quality, interactive three-dimensional content and streams it to edge devices in real time.
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