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Mods, community members, please help. I don't know how to escalate my request for review or who/where to send an email. This is what I sent to MS Support, but they had already closed the ticket! I don't know what to do!
Hi Hannah,
Perhaps, you can help me understand what I did wrong and help me with the underlying issue that caused this.
I was trying to do an Azure training module on the MS Learn site. When I clicked the Activate Sandbox button it tried and then gave me message saying it couldn't activate and provided a button that was labeled Review Permissions. Naturally, I clicked the button as I was eager to continue the course work.
It opened a separate Edge browser window with my Learn account loaded as the browser profile ( I was using Edge and going through the course work in a browser window logged in with my personal MS account). The new browser window just loaded up the same learn module page but now because I was in a different Edge profile none of my saved passwords were available so the box with the Activate Sandbox button now had a button asking me to Sign In.
I followed through with that and it asked me to allow the provision of resources etc, which I clicked allow. I think maybe this is where I went wrong, because it then started processing the sandbox startup again but instead of letting it finish I immediately closed the window. I then went back to my original browser window, refreshed the page, hit Activate Sandbox, and it then said I still needed to review my permissions. I thought it had bugged out so I refreshed again and that's when I got locked out.
I have a few questions:
I hope you can tell from my description of what happened that breaking ToS was totally unintentional. I think my training record on the Learn site should also show that I have a reasonably long history of using the site and resources without any misconduct and I hope that helps in the misunderstanding.
Cheers,
Benjamin Williams
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Hi Benjamin Williams ,
We understand that you are facing issues in activating the sandbox from the Microsoft Learn path.
Please remember that you have a limit of 20 sandboxes per day and we can only have the access again the next day.
Try to open the sandbox in a single browser and wait if permissions take some time and don't close the window. It appears to be an issue of account over-lapping.
Please try following steps:
1.Log out from all Microsoft accounts in your browser and try signing in with your Learn id.
OR
2.Try to login to your Learn account in a new incognito window or new private window.
If the issue persists, please contact us, and we'll be glad to assist you further.
I appreciate your thoughts on this and any assistance you can provide. I am hesitant to take any of the steps you mentioned because I was told my sandbox access was suspended and I was offered a chance to appeal. Unfortunately the appeal was a one click button with no opportunity to provide any information and I received the attached email in response to the appeal.
I would love any help you can give me in getting this cleared up and my account back in good standing.
Thank you!
Benjamin Williams
Hi Benjamin Williams ,
Thank you for reaching out to us on the Microsoft Q and A forum.
We are working on the issue; will let you know once we sort-out the issue.
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We wish to engage with you offline for a much closer look, please send an email with subject line “Attn: v-rnareddy ” to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.
Start to reproduce the issue and capture network trace and share the HAR file as outlined in this doc: https://learn.microsoft.com/azure/azure-portal/capture-browser-trace
We wish to engage with you offline for a much closer look, please send an email with subject line “Attn: v-rnareddy ” to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.
Start to reproduce the issue and capture network trace and share the HAR file as outlined in this doc: https://learn.microsoft.com/azure/azure-portal/capture-browser-trace
Hi Benjamin Williams ,
We are really glad to know that the issue is resolved for you.
If the issue persists, please contact us, and we'll be glad to assist you further.
Thank you.
Thank you for your offers of assistance. I was able to contact Microsoft again about this issue and after giving me an opportunity to explain what happened they removed the suspension.
Thanks again for your support.