Frequent BSOD - Critical-Process-Died - Windows 11

Question

I am having frequent BSOD crashes with the Critical-Process-Died error message. I am on an XMG Fusion 15 running Windows 11. The laptop starts-up fine and can run anywhere from 10 minutes to several hours, including light (e.g. emails and web browsing) and heavy (triple-a gaming) uses. Eventually the screen will stutter and the machine freezes and very briefly (1-2 seconds) shows the BSOD before shutting down immediately.

I have followed the advice and steps in the thread and the article below thread and the computer still is experiencing the problem, this includes a reset of the machine / windows 11.

https://learn.microsoft.com/en-us/answers/questions/1391456/critical-process-died-blue-screen-need-help

https://www.howtogeek.com/resolve-critical-process-died-error-on-windows-11/

The laptop is not creating any dump files that are readable from what I can see. I have saves the event viewer logs of the most recent crashes and would be happy to share them. I do not see anything that immediately strikes me as an issue.

The machine is 3 years old. Details below:

Device name MININT-KKOL5QD

Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz

Installed RAM 16.0 GB (15.8 GB usable)

Device ID 861987B7-179B-494E-A7C9-AE80A45633D2

Product ID 00326-03545-29351-AAOEM

System type 64-bit operating system, x64-based processor

Edition Windows 11 Home

Version 23H2

Installed on ‎06/‎11/‎2023

OS build 22631.2506

Experience Windows Feature Experience Pack 1000.22677.1000.0

Answer 1

Hello

I’m sorry to hear that you’re experiencing frequent Blue Screen of Death (BSOD) crashes with the “Critical-Process-Died” error message on your XMG Fusion 15 running Windows 11. This error can be caused by a variety of factors, including system corruption, incompatible drivers, hardware failure, or even malware.

Here are some additional troubleshooting steps you can try:

Unplug Unnecessary Devices: Disconnect any unnecessary devices from your computer. This includes external webcams, printers, scanners, etc. After removing the devices, restart your PC and see if the problem persists.

Use Startup Repair: If your computer fails to turn on normally after a few attempts, use Windows’ built-in Startup Repair feature.

Update Your Drivers: Outdated or incompatible drivers can cause this error. Check the manufacturer’s website for the latest driver updates.

Run SFC and DISM Scans: System File Checker (SFC) and Deployment Image Servicing and Management (DISM) are built-in Windows tools that can repair system corruption. To run these scans, open Windows Terminal (Admin) and enter the following command: sfc /scannow.

Check for Hardware Failure: If you’re using an SSD, check the drive for hardware failure.

Access Safe Mode: Booting in Safe Mode can help identify if the issue is caused by a software conflict.

Run Built-in Troubleshooters: Windows 11 has built-in troubleshooters that can help diagnose and fix common problems.

Remove Problematic Updates: If the issue started after a recent update, try removing the update.

Reset Windows 11: If all else fails, you might consider resetting Windows 11.