Cant access to Azure Devops, second factor doesn't work

Cesar D 0 Reputation points

hi!, I have a group of users (4) who can no longer access their Azure Devops account. The reason for this is that their second factor does not give them the notification that they must enter the number that is sent (it would seem that they were not linked but the emails correspond to each other (app email vs account)), has this happened to anyone else? I have tried the following:

  1. unlink the second factor and link it again
  2. Delete the account from the organization (it is an external account) and relink it after a reasonable time.

I should mention that I do not have any domain (DC) associated with this account.

thank you very much for your help

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
36,993 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Dave Patrick 426.3K Reputation points MVP

    Devops / TFS is not currently supported here on Q&A. The product group for Azure DevOps / TFS actively monitors questions over at

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

    0 comments No comments