Teams Call Transfer Logs

Question

I'm trying to troubleshoot some issues with Teams phone system. Our users are complaining about not receiving calls or transfers going to nowhere. Is there a place to see all calls/transfers in a log within the admin center?

Answer 1

Hi @Jeffery Tingle

In the Teams admin center you can see the call history of a certain user:

If you’re an administrator, you can use the diagnostic tool to validate that a user is properly configured to forward calls received in Teams to a specific number.

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