Teams Call Transfer Logs

Jeffery Tingle 1 Reputation point
2023-11-07T20:32:55.1266667+00:00

I'm trying to troubleshoot some issues with Teams phone system. Our users are complaining about not receiving calls or transfers going to nowhere. Is there a place to see all calls/transfers in a log within the admin center?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
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  1. LiweiTian-MSFT 15,675 Reputation points Microsoft Vendor
    2023-11-08T02:35:40.9066667+00:00

    Hi @Jeffery Tingle

    In the Teams admin center you can see the call history of a certain user:

    User's image

    If you’re an administrator, you can use the diagnostic tool to validate that a user is properly configured to forward calls received in Teams to a specific number.


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