Stuck in MFA loop

Jerri M 0 Reputation points

For the last two days, I have been completely locked out of my 365 account. I am the admin of my business account. I am the only user. When I try to log in, it asks me to use the microsoft authenticator app. I had never used this before. When I downloaded the app, it asked me to enter my account information. When I enter that information, the app directs me to verify the login with the authenticator app. It is an endless cycle. I have a reset my password. I have uninstalled and reinstalled the authenticator app. I have called microsoft and made two tickets. Support will not call me and this is seriously affecting my business. Can anyone out there help me?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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