windows11 profile cannot be loaded problem

기석 권 20 Reputation points

Recently, when Windows boots or reboots on an in-house PC, there has been a problem with logging in, along with a message saying the profile cannot be loaded.

This problem occurred 3 days ago, and currently 4 people are experiencing the same symptom.

This can be resolved by booting into safe mode and then rebooting or creating a new profile.

If you go to the users (c:\users) folder on the PC in question, you will see that multiple temp accounts have been created.

Does anyone know what the cause is?

As a common point, there are no programs installed or updated during that period other than Chrome.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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Accepted answer
  1. Wesley Li-MSFT 4,036 Reputation points Microsoft Vendor


    I understand that you’re experiencing an issue where the user profile cannot be loaded on Windows 11. This issue can occur due to various reasons such as corrupt system files, issues with the user profile service, or startup errors on your PC. Here are some steps you can try to resolve this issue:

    Restart your computer: This is one of the simplest solutions that can often resolve many issues.

    Boot the computer in Safe Mode: This can help resolve startup issues that can cause user profile issues. Here’s how you can do it:

    Left-click the Start button, click the Power icon, hold the Shift key, and hit Restart.

    Click on Troubleshoot, then select the Advanced options.

    Click on Startup Settings and select Restart.

    Press 4 to Enable Safe Mode.

    Modify the Registry profile entry: This can fix issues with the user profile service. Here’s how you can do it:

    Press Windows + R key to open the Run dialog box, type regedit, then press Enter key to open the Registry Editor.

    Click on Yes on the UAC prompt.

    Navigate to the following path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

    Find any duplicate subkey with the .bak extension, right-click and select Rename. Remove the .bak, then right-click the subkey and select Rename.

    Create a new user profile: If the above methods don’t work, you can try creating a new user profile.

    As for the cause, it’s hard to say without more information. However, it’s possible that a recent update to Chrome or another program could be causing the issue.

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