Errors installing SentinelOne extension on VMSS

Question

I am trying to install sentinelone on my vmss instances via bicep, but I am getting this error:

Error getting download path from management, please contact SentinelOne support". More information on troubleshooting is available at https://aka.ms/vmextensionwindowstroubleshoot

This is how my bicep code looks like:

resource sentinelOneExtension1 'Microsoft.Compute/virtualMachineScaleSets/extensions@2023-03-01' = {
  name: 'SentinelOne-extension-${vmssReferenceName}-${parRegion}'
  parent: vmssReference
  properties: {
    autoUpgradeMinorVersion: true
    enableAutomaticUpgrade: false
    protectedSettingsFromKeyVault: {
      secretUrl: parSentinelOneAPISecretUrl
      sourceVault: {
        id: parSentinelOneKv
      }
    }
    publisher: 'SentinelOne.WindowsExtension'
    settings: {
      WindowsAgentVersion: '23.2.3.358'
      SiteToken: parSentinelOneSiteToken
    }
    suppressFailures: false
    type: 'WindowsExtension'
    typeHandlerVersion: '1.4'
  }
}

I am using Bicep 0.23.1.
I also tried adding the extension inside the vmss resource, inline, but it's the same thing.

Answer 1

I am getting the same issue, I tried for Windows and Linux and I got the same issue.

I got the same error while installing from portal, also same error installing while AZ CLI. Could someone pls help on this ?