MS Project Standard 2021 - Not Installing

Theodoros Chondrelis 0 Reputation points
2023-11-09T08:01:20.0566667+00:00

Hi
We recently purchased a Project Standard 2021 license and issued it to me as user.
I can access the download link from his portal for the software including the license key.
However, after downloading, extracting and executing the installation, after a few second it stops without display any error message.
Then later after attempts on other devices and networks the problem remains.
Appreciate any help on this serious matter as we have legally purchased the license but the product was unable to install on 4 different PC's and separate networks.
Thanks
Theodor

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,140 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Schneider, Tobias 1,130 Reputation points
    2023-11-17T23:12:33.73+00:00

    Hello @Theodoros Chondrelis ,

    if you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn't help, use this easy fix tool to uninstall Office completely. After your uninstall is complete, try reinstalling Office.

    Uninstall Office using easy fix

    Select the button below to download and install the Office uninstall support tool.

    Download

    Follow the steps below to download the uninstall support tool according to your browser.

    Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

    Edge or Chrome

    • In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

    Where to find and open the Support Assitant download file in a Chrome web browser

    Edge (older) or Internet Explorer

    • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

    Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser

    Firefox

    • In the pop-up window, select __Save File__and then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

    Where to find and open the Support Assitant download file in a Chrome web browser

    Select the version you want to uninstall, and then select Next.

    Follow through the remaining screens and when prompted, restart your computer.

    After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

    Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

    Microsoft 365 | Office 2021Office 2019 | Office 2016 | Office 2013 | Office 2010 | Office 2007

    If Office still won't install, check that your computer meets the system requirements to install Office. For example, you can't install Office on computers running Windows XP or Windows Vista.

    If you're still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer.

    The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.

    For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.


    If this is helpful, please accept the answer. Thank you.

    0 comments No comments