Odoo Email setup

Question

Hi All

I'm trying to get my head around email in Odoo.

I've setup the OAUTH app in Entra, added all the relevant users and added this into odoo via Settings>Discuss

I've added all records to the DNS of the domain in question

For some reason - I'm still not getting emails coming into the database and I've setup the Odoo database to point directly to our domain.

I get emails through the main catch-all email inbox but I am not getting mails for the Helpdesk feature which has its own Shared Mailbox setup in M365 of support@domain.co.uk.

I've followed all the steps required but I don't see how these mails are getting in without setting up a IMAP server, I've also now tried forwarding mails to the original email Odoo set when originally setting up the database and this address no longer exists.

"https://www.odoo.com/documentation/16.0/administration/maintain/azure_oauth.html"
"https://www.odoo.com/documentation/16.0/applications/general/email_communication/email_servers.html
"https://www.odoo.com/documentation/16.0/applications/general/email_communication/email_domain.html"

Can anyone help me out?

Answer 1

Hi Dave,

Make sure your OAuth and IMAP settings in Odoo are correct. Verify your DNS records, and ensure forwarding rules from M365 to Odoo's email are set up properly. Check the Helpdesk team alias settings and review Odoo logs for any errors.
If you still face the same difficulty, you can reach out to pptssolutions.com anytime. They offer a free demo, and your doubts can be resolved.