Forgot my windows pin, can't log into my account to reset it because it's a personal account, what do I do? I need my pin to verify it's me on my word log in.

Anna Kirchmair 0 Reputation points

MS Office got deactivated on my account. I needed to log into my account in word, but couldn't because I don't know my PIN (never use it). I tried to reset my PIN but to do that I need to log into my account but can't use a private account? I don't have an account that's not private, what do I do?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
9,506 questions
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  1. S.Sengupta 13,466 Reputation points MVP

    On the login screen, look below the PIN text box. If you see “I forgot my PIN”, select it and follow the instructions to reset your PIN.

    Try resetting it using your Microsoft account password. Go to, select “Sign in” and follow the instructions. Next, select “Security”. Under “Password security”, select “Change my password”, then enter your new password.

    Further help n support:

    Reset your PIN when you aren't signed in to Windows

    Troubleshoot problems signing in to Windows