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Unable to find a place for entering a number in the Microsoft Authenticator app

Yen Nguyen 20 Reputation points
2023-11-13T09:30:44.4433333+00:00

After I entered the password for my university-provided account on Microsoft Office, I received a message on the screen that said, "More information required Your organization needs more information to keep your account secure".

The instructions that followed were: "Approve sign in request Open your Authenticator app, and enter the number shown to sign in." However, upon opening the app, I was unable to locate a place to enter the number that was shown on the screen.

I have tried multiple times without success. Can someone please assist me?

Microsoft Security | Microsoft Authenticator
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  1. Anonymous
    2023-11-14T23:40:42.1966667+00:00

    Sounds like you'll need the school admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--

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