Company Branding not available - why?

Question

Company Branding not available - why?

Damon Villar 20

I am not able to access the company branding section in Microsoft Entra > Identities > User experiences > Company branding. The user experiences section does not even show up in the list of items to choose.

According to the Microsoft article: https://learn.microsoft.com/en-us/entra/fundamentals/how-to-customize-branding

the prereqs are a P1, P2, or an Office 365 (for Office apps) license. I have an Office 365 E3 license so I feel like I meet the requirements.

Any ideas?

Thanks

Answer 1

Vasil Michev 85,646 MVP

The steps are still valid, and your E3 subscription should indeed give you access to the feature. Are you logged in as a Global admin? What happens when you try to browse to the page directly? Here's the direct link: https://portal.azure.com/#view/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/~/LoginTenantBranding

Damon Villar 20 Reputation points

2023-11-13T16:27:47.3333333+00:00

I am a global admin for the tenant. It makes no sense to me, but I was able to get to the company branding section from the link that you provided, but if I just went to https://entra.microsoft.com I

do not see the company branding section under Identities > User experiences.

Thank you
Vasil Michev 85,646 Reputation points MVP

2023-11-13T16:49:28.91+00:00

Ah, the Entra portal - I can replicate the behavior therein. Seems someone forgot to add it to the menu. Though you can still use a direct link, or just search for the feature in the Search box on top.
I'll try pinging some folks, and you can also report this via a support ticket.
Damon Villar 20 Reputation points

2023-11-13T16:51:04.6466667+00:00

Great, thanks again.

Company Branding not available - why?

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