Missing sent email in Outlook

Question

Missing sent email in Outlook

Dennis Stauffer 0

I cannot find an email that I sent, with an attachment. That email shows up in the thread of the response to it, so I know it was sent and received, but I can't find the email in my Sent folder, or it's attachment.

I've also checked the very confusing way that Outlook now links/organizes past emails and it's not there either.

My other emails appear in the Sent folder, so it's not an issue with the Save Copies settings.

I've checked my other folders and it's not there either.

This is not a shared mailbox.

1 answer

Your answer

Answer 1

SokiGuo-MSFT 31,536 Microsoft External Staff

Hi @Dennis Stauffer

I cannot find an email that I sent, with an attachment. That email shows up in the thread of the response to it, so I know it was sent and received, but I can't find the email in my Sent folder, or it's attachment.

Do you mean loss of emails with attachments or disappearance of attachments in emails?

Does Outlook web have the same problem?

Please try searching for the email on the local client, and if the search is found, hover over the search result to display the directory where the email is stored.

Also, I checked a known issue in Microsoft 365 admin center Service health where some users' emails with attachments sent from Outlook for Mac may be delivered without attachments. You can contact your administrator to see the latest status of this issue. More information, see: EX637339.

User's image

Hope this helps!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Dennis Stauffer 0 Reputation points

2023-11-14T17:01:51.21+00:00

I'm missing the sent email itself, along with the attachment.

I am not finding it in my Outlook Web account either.

I'm on a Windows PC, not a Mac.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-11-16T06:19:48.9333333+00:00
Hi @Dennis Stauffer

Can you search for these messages in the search box at the top of the Outlook client?

Please try to add an attachment to send in Outlook web and check if it disappears as well.

There are many reasons for this problem, try the following possible solutions:

Check the Outlook email rules to check if there is a corresponding rule to move or delete emails with attachments. Launch Outlook and click on the Rules > Manage Rules and Alerts….

Reset or clear email filters that may prevent Outlook from displaying emails. View > View Settings>Click Filter>Click Clear All and click OK.

Check if Auto-Archive is enabled. Select mail items from the archive that you want to restore to Sent Items and click Move > Other Folder. Then select the Sent Items folder and click OK.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-11-21T02:03:58.5166667+00:00

Hi @Dennis Stauffer

I am checking the status of this case. Please let us know if you would like further assistance.

Meanwhile, if the reply is helpful to you, please try to mark it as an answer, it will help others who encounter the same issue and read this thread. Thank you for your understanding and patience!

Share via

Missing sent email in Outlook

1 answer

Your answer