Thanks for reaching out to Microsoft Q&A.
Please note that a missed exam can never be rescheduled. Exams can only be rescheduled 24 hours prior to the exam appointment. Below is the chat/contact for pearson you can also try to speak with them for clarification.
Pearson VUE Customer service
--https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE contact / chat
--https://home.pearsonvue.com/microsoft/contact
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