How to fix SharePoint Server 2019 Website Mobile View asking for the login authentication

Arunachalam J 20 Reputation points
2023-11-14T12:19:22.9+00:00

An issue in the site UAT Link - https://login.amaf.ae/SitePages/Home.aspx

How we can solve this prompt authentication in mobile view on the SharePoint server 2019 website? In desktop view is working properly for the anonymous users only with the mobile we having issues.

I have tried the following,

Enabling anonymous authentication in IIS.

In Central Admin enabled the anonymous authentication

  • In the permission group also added the anonymous group for the entire website

Thanks for Advance in solving this matter. I look forward to your guidance on resolving the issue.

SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
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A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Yanli Jiang - MSFT 18,736 Reputation points Microsoft Vendor
    2023-11-15T03:14:52.77+00:00

    Hi @Arunachalam J ,

    To fix the issue of SharePoint Server 2019 website mobile view asking for login authentication, you can try the following steps:

    1. Verify that anonymous access is enabled for the SharePoint site. You can do this by going to Central Administration > Application Management > Manage web applications > Select the web application > Authentication Providers > Default Zone > Enable Anonymous Access.
    2. Ensure that the required authentication types are supported for mobile devices. SharePoint Server 2019 supports multiple authentication methods and modes, but not all mobile browsers and devices work with all available authentication methods. Refer to the "Mobile authentication support matrix for Office Hub" table in the "Authentication for mobile devices" article for more information.
    3. Disable Internet Protocol Security (IPSec) on the SharePoint servers. Mobile devices are not domain-joined, and IPSec must be disabled for them to communicate with SharePoint servers.

    For your references:

    Hope this helps.

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