Can't reset password without Authenticator, but authenticator app doesn't have microsoft account

Brian South 0 Reputation points

I lost the password for my other microsoft account. I was trying to reset it, but when I did it asked me to use two step. I no longer have this account set up in the authenticator app, so I chose to do the text message. I got the code, entered it, it accepted it, but it still wants me to authenticate through the app (see below screenshot). I chose the "I don't have any of these" option and it had me enter a different email and told me I had to wait 30 days. This is the account tied to my Xbox live account, so I would very much like to have it back sooner than 30 days. I need help getting past this MFA check. I authenticated with text message so I'm very frustrated it won't let me past this.


Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 418.6K Reputation points MVP

    You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.

    otherwise you'll need to wait the thirty days.


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