Impossible to edit existing Conditional Access Policy or create a new one

ZIDERICS Sebastian 0 Reputation points
2023-11-15T10:17:07.42+00:00

Good day,

I cannot open any of the already existing Conditional Access Policies nor can I create a new one within the Microsoft Entra admin center. I can open the main module without issue (Entra admin center --> "Protection" --> "Conditional Access"), but when I click on any of the already existing Policies within our environment I am stuck at the loading page. Same issue, when I try to create a new Conditional Access Policy:

StuckAtLoading

I CAN however create a new policy from template - that module is loading correctly:

PolicyFromTemplate

Troubleshooting steps done that didn't work:

  1. Tried accessing the Conditional Access Policies via Edge, Chrome & Firefox - all three browsers + incognito Windows
  2. Tried accessing the Conditional Access Policies from a different Account, which is also Global Admin and Conditional Access Administrator - same behavior
  3. Cleared Cache of all browsers and tried again from both Admin accounts - same behavior

Does anyone know the reason for this issue and - more importantly - a solution?

Thank you!

Best Regards

Sebastian Ziderics

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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