What's the escalation path for a customer with a Microsoft 365 E5‎ subscription when support requests are being ignored?

Steven Kadish - KHF 45 Reputation points

We are a customer with about all of the Microsoft licenses that one can buy, but I have a service request that's been open for about three weeks without even being assigned to an agent. I opened it through the Microsoft 365 Admin Center. How do I get action taken here?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
2,655 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Matthew Crocker 101 Reputation points

    Go to your Microsoft Customer Success Account Manager (CSAM) directly, they can and will escalate for you. We have always had an excellent response from ours.