What's the escalation path for a customer with a Microsoft 365 E5‎ subscription when support requests are being ignored?

Steven Kadish - KHF 45 Reputation points
2023-11-15T15:51:35.3233333+00:00

We are a customer with about all of the Microsoft licenses that one can buy, but I have a service request that's been open for about three weeks without even being assigned to an agent. I opened it through the Microsoft 365 Admin Center. How do I get action taken here?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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  1. Matthew Crocker 101 Reputation points
    2023-11-20T08:16:06.4166667+00:00

    Go to your Microsoft Customer Success Account Manager (CSAM) directly, they can and will escalate for you. We have always had an excellent response from ours.