
Go to your Microsoft Customer Success Account Manager (CSAM) directly, they can and will escalate for you. We have always had an excellent response from ours.
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We are a customer with about all of the Microsoft licenses that one can buy, but I have a service request that's been open for about three weeks without even being assigned to an agent. I opened it through the Microsoft 365 Admin Center. How do I get action taken here?
Go to your Microsoft Customer Success Account Manager (CSAM) directly, they can and will escalate for you. We have always had an excellent response from ours.