Installation issue microsoft.visualcpp.redist.14

Question

I'm unable to download the above files even after significant tech support with a live agent. It's not a firewall issue, and the files appear to be downloaded.

Answer 1

Hi @Macs Burke , 

Welcome to Microsoft Q&A! 

Could you tell me how you encountered this situation? Does it occur when installing Visual Studio? 

If the Microsoft.VisualCpp.Redist.14 is downloaded, please go to the default download cache folder (%programdata%\Microsoft\visualstudio\packages) > navigate to the Microsoft.VisualCpp.Redist.14.xxxx folder > find the application like VC_redist.x64.exe > try to manually run it. Then, go to Visual Studio Installer and repair the installation. 

You can also individually download and install the latest Microsoft Visual C++ Redistributable from the page. Then, go to Visual Studio Installer and repair the installation. 

Furthermore, you can use the Program Install and Uninstall troubleshooter tool to uninstall all the Visual C++ Redistributable items and retry the installation.

If it doesn't work, please go to %temp% folder and share us some logs files like dd_setup_xxxx.log. 

Sincerely,

Anna

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