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Computer（arm architecture） black screen for several seconds after using screenshot function

G Z 0 Reputation points
2023-11-16T05:41:48.9633333+00:00

After updating my system I can't use the screenshot function, every time I press Win+shift+s or click on the screenshot button it causes the computer screen to go black for a few seconds and causes the computer to crash. I've already restored the system, but it didn't solve the problem. This problem is seriously affecting my normal use and I would like to ask for help.

Device Name DESKTOP-NAUFE3T

Processor Snapdragon (TM) 8cx Gen 3 @ 3.0 GHz 3.00 GHz

RAM 16.0 GB (15.4 GB available)

Device ID BE04CB10-02EA-4441-8774-4512B2076521

Product ID 00342-30810-98992-AAOEM

System Type 64-bit operating system, ARM-based processor

Pen and Touch Pen and touch support for 10 touch points

Version Windows 11 Home

Version 22H2

Installation date 2023/11/15

Operating System Version 22621.2700

Experience Windows Feature Experience Pack 1000.22678.1000.0

The equipment is：HUAWEIMatebook Ego

Equipment Model：GK-W7X mmexport1699950490422

Screenshot_20231114_163613_com.huawei.himovie.local

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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  1. Wesley Li 6,190 Reputation points
    2023-12-28T06:42:35.4066667+00:00

    Hello,

    If the black screen for several seconds issue cannot be fixed even after restore the machine, it is more likely that it is not an operation system failure, but caused by a hardware failure, so that the restore do not work.

    Maybe you should consider contact the machine manufacturer and check the cause of this black screen error.

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