Trying to get in touch with data protection team

Question

Hi have been trying to get in touch with data protect since Monday (4days) and despite spending numerous hour on calls/hold haven't been able to speak to anyone.

This has now limited my work access, and both Microsoft and my provider IONOS have been unable to assist or rectify

Answer 1

Hello @Carl Plinston ,

in the documentation "Microsoft's data protection officer" you will find a contact to Microsoft's data protection officer. You can contact the data protection officer via the web form at https://aka.ms/privacyresponse.

Microsoft's data protection officer: https://learn.microsoft.com/en-us/compliance/regulatory/gdpr-data-protection-officer

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If this is helpful, please accept the answer. Thank you.

Answer 2

As far as I know, for MS Exchange support, if there is a serious impact on your business and it is very urgent, if you have opened a ticket with the Microsoft team, you can ask them to escalate the urgency of the case to "A "level (You can quickly get the latest updates.). Of course, this requires you to be online in 24 hours.

I don't know if the data protection team is different, if you don't get feedback for a long time, maybe, you can submit a ticket to M365 support first and then let them help try to contact the data protection team, this is better than waiting endlessly.