ID3242: The security token could not be authenticated or authorized

Question

Hi,

I am getting error on search services application and open opening any pages on search I get this error ID3242: The security token could not be authenticated or authorized.

Can you help me to identify the issue?

I am using SharePoint 2016 with July 2020 PU.

Thank you.

Answer 1

Hi @Hanamichi Sakuragi ,

Is your Search Application Topology working fine in your SharePoint farm like below?

Also, what “opening any pages on search” in your post means? Could you give me a sample screenshot?

Anyway, I suggest you to start/restart Claims to Windows Token Service firstly:
Go to Central Administration -> System Settings -> Claims to Windows Token Service -> Enable Auto Provision(If it has been enabled, disable it and then enable it again):

Make sure the status of C2WTS is Started in Manage services on server:

If the error still exists, then you could check your ULS Logs to trace more information:
You can find Log path in Central Administration -> Monitoring -> Configure diagnostic logging:

I hope this information has been useful, please let me know if you still need assistance.

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Answer 2

Dear AllenXu,

Thank you for your respond.

I managed to fix the issue by clearing the config cache.

Thank you.

Answer 3

When attempting to log into a Microsoft Dynamics 365 / CRM instance, you will receive this error. ADFS has returned this message. The problem appears to be that authentication now requires a UPN (user principal name / MSDN – User Name Formats) logon since ADFS was upgraded. See here https://kodlogs.net/193/id3242-the-security-token-could-not-be-authenticated-or-authorized