Unable to connect to Document Intelligence Studio

João Pedro Bervalt 5

I am facing an issue while trying to access Document Intelligence Studio. I was creating custom extraction models and testing them; however, when I tried to access the studio today, I received an error (image attached). Thus, I'm unable to access the studio. Can anyone help me to resolve this issue?

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Vinodh247 16,826 Reputation points

2023-11-20T06:19:02.4+00:00
Hi João Pedro Bervalt:

Can you try the below steps provided by alina wang?

1.Please try again with InPrivate browsing mode.

The error about unexpected token may be because the login has expired, please try to log in again. Regarding the parse error problem, it may be due to a browser parsing error. Try clearing the cache or switch to a different Browser.
romungi-MSFT 44,661 Reputation points Microsoft Employee

2023-11-20T09:53:52.14+00:00

@João Pedro Bervalt Could you please retry as suggested above? I have tried loading the studio with my account and it seems to work as expected.
João Pedro Bervalt 5 Reputation points

2023-11-20T11:25:57.0833333+00:00

Hello!

Thanks for the responses. I tried inPrivate browsing and tried on another computer, but I still can't connect to Document Intelligence Studio. After the release of the new API, this error started occurring.
romungi-MSFT 44,661 Reputation points Microsoft Employee

2023-11-20T16:35:47.55+00:00

@João Pedro Bervalt Could you capture browser trace using the steps mentioned here based on the browser you are using? This will help to capture the trace using .har files that can be shared with Azure support.

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