Cannot save changes on Entra despite being Global Administrator

Matt Temp 0 Reputation points

I'm trying to delete my microsoft account, and need to delete my organization tenancy first (though I wasn't aware I had one).

In Entra, when trying to delete the tenancy I'm told I have to set "Access management for Azure resources" to yes beforehand. When I try and do this in Identity-->Overview-->Properties, when I slide the relevant toggle to yes, the save button remains disabled (only the discard button becomes active).

Despite being the only user and a Global Administrator, it seems I do not have permissions to modify my organization properties (I cannot change the technical or privacy contact emails either, the save button remains disabled).

What can I do?


Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Carlos Solís Salazar 14,866 Reputation points

    If you're unable to save changes in Microsoft Entra, particularly regarding the "Access management for Azure resources" setting or other organizational properties, despite being a Global Administrator, there could be several factors at play. Here are some steps to troubleshoot and potentially resolve the issue:

    1. Check for Conditional Access Policies

    • Conditional Access Policies in Azure AD might restrict changes to certain settings. Ensure that no policy is inadvertently preventing you from making changes.

    2. Browser Issues

    • Sometimes, browser-related issues can cause problems with saving settings in Azure portals.
      • Clear Cache/Cookies: Try clearing your browser's cache and cookies.
      • Use a Different Browser: Attempt to make the changes using a different web browser.
      • Incognito Mode: Try using an incognito or private browsing window.

    3. Check for Directory Roles

    • Being a Global Administrator should typically grant full permissions, but verify that there are no conflicting roles or restrictions placed on your account.
    • Check in the Azure AD roles and administrators section to confirm your exact permissions.

    4. Review Tenant Status

    • Ensure that your tenant is in good standing (e.g., no billing issues or service suspensions) as this might affect your ability to make changes.

    5. Check for Service Health Issues

    • Occasionally, service health issues in Azure AD can temporarily prevent changes. Check Azure Service Health for any ongoing issues.

    6. Use PowerShell or Azure CLI

    • As an alternative, try using PowerShell or Azure CLI to make the necessary changes. Sometimes, the Azure portal might have UI glitches that these tools can bypass.
    • Be cautious with PowerShell or CLI, especially if you're not familiar with these tools, as they are powerful and can significantly alter your tenant configuration.

    7. Contact Microsoft Support

    • If none of the above steps work, it might be a more complex issue with your tenant or account. In such cases, reaching out to Microsoft Support is advisable. They can provide more detailed guidance and look into backend issues that might be causing this problem.

    8. Documentation


    The inability to save changes could be due to a range of issues from browser glitches to specific tenant configurations. Methodically going through these troubleshooting steps should help identify the problem. If the issue persists, Microsoft Support will be your best resource.

    Accept the answer if the information helped you. This will help us and others in the community as well.