Hello @FG,
postpone or cancel exams at least 24 hours before the scheduled exam date. Otherwise the fee will be forfeited. If you have used a voucher purchased from the company, this will also expire. If you do not show up for your exam date, your company may be charged a no-show fee.
Reschedule or cancel your exam date via your Learn profile:
- Log in to your Learn profile and select Profile from the drop-down menu of your avatar picture.
- Select the Certifications option in the profile menu.
- Scroll to the exam date you wish to cancel or reschedule and select either the Cancel or Reschedule link.
- You will be redirected to the exam delivery provider's website so that you can cancel or reschedule your exam.
If this is helpful, please accept the answer. Thank you.