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I am trying to download an older version of visual studio. when I try to do it and it makes me log in, it says it is sending a code to my authenticator. I have the authenticator app and I have my personal email and my school email however I do not get the code so I can't download the program. this is holding up my college classes. When I open my app, it shows both my personal and school account. when i tap the school account it comes up as "Microsoft Entra ID" it says that it is a connected account, it also has a set up 2-step verification, when I click that it comes up with a "scan a QR code" and if I click to "update security info", it opens safari with sending another code to my authenticator which doesn't show up.
Also, when i try to download the app and it says it sends a code to my authenticator, if I click on "I can't use my Microsoft authenticator app right now" it just brings me to another page that has 2 options. 1 is to approve a request on my app, 2 is to use a code from my authenticator app. so, if I can't use my app why does it only give me options to use the app?
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Answer accepted by question author
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Sounds like you'll need the school admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.
--please don't forget to close up the thread here by marking answer if the reply is helpful--
I've contacted my student assistant and if the school is able to reset it I will tag this as completed but thank you for the point in a direction.
Sounds good, please don't forget to close up the thread here by marking answer if the reply is helpful.
Just checking if there's any progress or updates?
--please don't forget to close up the thread here by marking answer if the reply is helpful--
I haven't heard anything from my student advisor yet or from my school.
Ok, please don't forget to close up the thread here by marking answer if the reply is helpful--
They reset my password and i have had to e-mail the student advisor s she can forward the email to who she thinks needs to know what's going on. lol that's the update so far.
Sounds like our work here in forums is done the remaining issue is with your school's IT dept. so please don't forget to close up the thread here by marking answer if the reply is helpful.
Thank you all for the help and your patience waiting for this to finish out.