Lost my phone with authenticator app

Kent Luzaran 0 Reputation points
2023-11-18T12:49:58.9+00:00

So recently I lost my phone which has my authenticator app that lets me log in to my school email. I've tried to download the app on another device but it requests a code from the other device which the phone that I've lost so now I can't log in because of this... Please help

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Anonymous
    2023-11-18T13:58:43.2533333+00:00

    Afraid it does not work like that. You'll need the school admins to reset the account so a new QR code can be generated with which you can relink the authentication device to your account.

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