Login Issue


Some of the users having trouble in login to specific organization tenants with same email ID.

We have some users who have accounts with the same email ID but try to access the different organizations tenants. Eg: ABC@gmail.com (X Company) & ABC@gmail.com (Y Company). when user try to login, it takes it to parent tenant or on which the company has created the user first. we have tired to clear the cookies, history etc and even tried incognito window and different browsers but the situation is the same. Users also tried to use "Sign Into Organization" option as well to hit to the specific company's tenant but 90% it takes the user to parent organization.

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