Authenticator (Android) - restoring from backup fails

Wlad Danilov 0 Reputation points
2023-11-18T17:21:02.47+00:00

Hi,

I'm having trouble to restore the 2FA accounts after smartphone reset. The error text is "Wiederherstellung nicht möglich. Die Sicherung wurde nicht unter "meineEmailAdresse" gespeichert. Melden Sie sich bei einem anderen persönlichen Microsoft-Konto an." meaning "Restore is not possible. The backup was not saved under "myEmailAddress". Try logging in with another personal MS account."

I'm definitely logging in with the right account. Have you any ideas how I can fix this?

Greetings

Wlad

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Anonymous
    2023-11-18T18:30:19.7266667+00:00

    You can restore from an authenticator cloud backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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  2. Anonymous
    2023-11-18T19:12:29.6133333+00:00

    what do you mean by recovery account?

    You can read on here about that. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is only turned on or off at the service provider end.

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  3. Anonymous
    2023-11-18T19:56:00.39+00:00

    Ok, well trying to backup without using a dedicated recovery account was not correct. Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is only turned on or off at the service provider end.

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