Update to 2309 stuck Post-Installation

Erik Inkster 45 Reputation points
2023-11-20T00:39:19.1466667+00:00

I recently tried to update our server to 2309. No issue during prereq check and installation succeeded without an issue, however I have been stuck on Post Installation. It looks like SMS_Executive is crashing and I am unable to locate an error related to the crash. The service will stay running for about 10 seconds before stopping. There are no errors in smsexec.log that I can see but event viewer has 2 errors related to the crash.

The SMS_EXECUTIVE service terminated unexpectedly. It has done this XX time(s).

and

Faulting application name: smsexec.exe, version: 5.0.9122.1000, time stamp: 0x653a25bb

Faulting module name: ntdll.dll, version: 10.0.20348.2031, time stamp: 0x7077fc45

Exception code: 0xc0000409

Fault offset: 0x00000000000a4786

Faulting process id: 0x29bc

Faulting application start time: 0x01da1b490d000adf

Faulting application path: D:\Program Files\Microsoft Configuration Manager\bin\x64\smsexec.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 64ae239c-bf0d-420a-aafe-a4178cd11117

Faulting package full name:

Faulting package-relative application ID:

Any help related to this would be great. I am not sure where else to look at this point.

Thanks,

Erik

Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
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  1. Erik Inkster 45 Reputation points
    2023-11-21T17:46:34.2566667+00:00

    Thanks to @Raul Colunga in the comments below. Need to run the command below in powershell as admin.

    This seems to be related to Hyper-V.

    Set-ProcessMitigation -Name smsexec.exe -Disable UserShadowStack

    8 people found this answer helpful.
  2. AllenLiu-MSFT 40,881 Reputation points Microsoft Vendor
    2023-11-20T06:36:30.0266667+00:00

    Hi, @Erik Inkster

    Thank you for posting in Microsoft Q&A forum.

    Have we checked ConfigMgrSetup.log CMUpdate.log for more details?

    If no useful info for us to troubleshoot, we may need to contact Microsoft Support for further assistance.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

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  3. Nidhish Chandra 0 Reputation points
    2023-11-21T12:07:26.9266667+00:00

    I am also facing the same issue in two of my test labs.

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