Random reboots on an ASUS laptop running Windows 11

Question

I have an ASUS-ROG laptop running Windows 11 that randomly reboots. I found some information in the Application Error log that I think is related. But I have NO idea what to do next.

Can someone help me interpret this and suggest some troubleshooting steps? In very simple terms!!!

Here's the log:

Log Name:      Application
Source:        Application Error
Date:          21/11/2023 00:40:03
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          ROG-FLOW\donal
Computer:      ROG-Flow
Description:
Faulting application name: Aura Wallpaper Service.exe, version: 1.2.5.10, time stamp: 0xb6f08ce5
Faulting module name: clr.dll, version: 4.8.9181.0, time stamp: 0x64b85478
Exception code: 0xc00000fd
Fault offset: 0x00000000000babb7
Faulting process ID: 0x0x39B0
Faulting application start time: 0x0x1DA1C0572F8E169
Faulting application path: C:\Program Files\ASUS\Aura Wallpaper Service\Aura Wallpaper Service.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report ID: 16c4a0ab-e443-48c1-ad04-8332f64e8321
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-11-20T23:40:03.7246613Z" />
    <EventRecordID>3842</EventRecordID>
    <Correlation />
    <Execution ProcessID="26016" ThreadID="10600" />
    <Channel>Application</Channel>
    <Computer>ROG-Flow</Computer>
    <Security UserID="S-1-5-21-2414244137-1335385793-1131733720-1002" />
  </System>
  <EventData>
    <Data Name="AppName">Aura Wallpaper Service.exe</Data>
    <Data Name="AppVersion">1.2.5.10</Data>
    <Data Name="AppTimeStamp">b6f08ce5</Data>
    <Data Name="ModuleName">clr.dll</Data>
    <Data Name="ModuleVersion">4.8.9181.0</Data>
    <Data Name="ModuleTimeStamp">64b85478</Data>
    <Data Name="ExceptionCode">c00000fd</Data>
    <Data Name="FaultingOffset">00000000000babb7</Data>
    <Data Name="ProcessId">0x39b0</Data>
    <Data Name="ProcessCreationTime">0x1da1c0572f8e169</Data>
    <Data Name="AppPath">C:\Program Files\ASUS\Aura Wallpaper Service\Aura Wallpaper Service.exe</Data>
    <Data Name="ModulePath">C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll</Data>
    <Data Name="IntegratorReportId">16c4a0ab-e443-48c1-ad04-8332f64e8321</Data>
    <Data Name="PackageFullName">
    </Data>
    <Data Name="PackageRelativeAppId">
    </Data>
  </EventData>
</Event>

Answer 1

Hello

The error log you provided indicates that the Aura Wallpaper Service.exe application is crashing due to an issue with clr.dll, which is a component of the .NET Framework. Here are some steps you can take to try and resolve this issue:

Update Armoury Crate: The first step is to ensure that your Armoury Crate is up-to-date. You can do this by opening the Armoury Crate application, navigating to the settings or about section, and checking for updates.

Reinstall Aura Wallpaper Service: If updating Armoury Crate doesn’t resolve the issue, you may need to reinstall the Aura Wallpaper Service. To do this, you can uninstall the Aura Wallpaper Service from the Control Panel, then download and install the latest version from the ASUS website.

Update .NET Framework: Since the error involves clr.dll, which is a part of the .NET Framework, it might help to update your .NET Framework to the latest version. You can download this from the official Microsoft website.

Check for Windows Updates: Make sure your Windows 11 is up-to-date. You can check for updates by going to Settings > Windows Update.

Contact ASUS Support: If none of the above steps work, it might be best to contact ASUS Support for further assistance. They may have more specific troubleshooting steps for your particular model of laptop.

Answer 2

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

Make sure that share links are available without sign in.